Frequently Asked Questions: Your Watch, Your Answers

Frequently Asked Questions About Our Watches

• What materials are used in your watchmaking?
  We pride ourselves on using only premium materials in our watchmaking process. Our watches are typically crafted from high-grade stainless steel, which offers both strength and corrosion resistance. The glass used is usually sapphire crystal, known for its scratch resistance and clarity. Additionally, we incorporate genuine leather and high-quality synthetic materials for our watch straps, ensuring comfort and durability. Each component is carefully selected to meet our high standards of craftsmanship, providing you with a watch that combines elegance and longevity.
• How do I care for my watch?
  Caring for your watch is essential to ensure its longevity and performance. We recommend regularly wiping your watch with a soft, lint-free cloth to remove dirt and moisture. For watches with leather straps, avoid prolonged exposure to water to prevent damage. It's also advisable to keep your watch away from extreme temperatures and magnetic fields, which can affect the movement. If your watch is water-resistant, ensure you adhere to the manufacturer's guidelines regarding water exposure. For ongoing maintenance, consider having your watch serviced every few years to keep it running smoothly.
• Do your watches come with a warranty?
  Yes, we offer a comprehensive one-year warranty on all our watches. This warranty covers any manufacturing defects and ensures that your purchase is protected. Should you encounter any issues during the warranty period, our customer service team is ready to assist you with repairs or replacements. We believe in the quality of our products and strive to provide excellent after-sales support to our customers. For warranty claims, please keep your purchase receipt and contact our support team for guidance.
• Can I get a watch repaired?
  Yes, we offer repair services for all our timepieces, whether it’s a simple battery replacement or a more complex mechanical issue. Our trained technicians use genuine parts and adhere to strict quality standards during repairs. To initiate a repair, please contact our customer service team, who will guide you through the process. We recommend regular maintenance for your watch, which can help prevent potential issues and keep it in optimal working condition.
• How do I choose the right watch for me?
  Choosing the right watch involves considering several factors: your personal style, the functionality you require, and the occasions on which you plan to wear it. Think about whether you prefer a classic, sporty, or modern design. Additionally, consider the features that matter most to you, such as water resistance, chronograph functions, or smartwatch capabilities. Our extensive collection caters to various tastes and needs, making it easy for you to find a watch that complements your lifestyle. Don’t hesitate to reach out to our customer support for personalized recommendations based on your preferences.
• Are your watches water-resistant?
  Yes, many of our watches are designed with water resistance, making them suitable for various activities. We provide specific water resistance ratings for each model, which indicate how deep the watch can be submerged in water. For example, watches rated at 30 meters are splash-resistant and can withstand light rain, while those rated at 100 meters are suitable for swimming and snorkeling. However, we advise against wearing any watch while diving unless it is specifically rated for diving purposes. Always refer to the care instructions for your particular model to maintain its integrity.
• Where can I buy your watches?
  Our watches are available for purchase through our official website and a selection of authorized retailers across India. Shopping on our website not only allows you to explore our full collection but also gives you access to exclusive online promotions and new arrivals. We recommend purchasing from authorized retailers to ensure you receive a genuine product along with any warranties. If you're unsure where to find a retailer near you, feel free to contact our customer service for assistance.
• Can I track my order?
  Yes, tracking your order is simple! Once your order is processed and shipped, you will receive an email containing a tracking number. This number allows you to monitor the status of your shipment in real time. You can track your order through our website or directly via the shipping carrier’s site. If you have any questions or concerns regarding your order status, please don’t hesitate to reach out to our customer service team, who are always ready to help.